Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales Tax

Sales tax is charged on instate orders if required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backorders Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dealer Spike, LLC.


Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.


If your Bob’s BMW purchase does not meet your satisfaction, you may return it for a refund or replacement within 30 days of purchase. To avoid a restocking fee and to receive a full refund, excluding shipping and handling fees, the item must be new, unused, showing no sign of wear or use, and in its original packaging.

Manufacturer Warranties
Many of our products come with a manufacturer warranty. Bob’s BMW will do its best to assist with these claims. Call 1-800-269-2627.

Damaged Items
Immediately email orders@bobsbmw.com or call 1-800-269-2627 if any items in your order arrive damaged.  Keep all original shipping containers and take pictures if possible. We will work with the shipping carrier to process the damage claims. We ask that customers be patient as sometimes this process can take longer than any of us would like!

Order Cancellations or Modifications
We process orders quickly. If you change your mind, act quickly! Call 1-800-269-2627 or email orders@bobsbmw.com from the email address associated to your order, and please include your full name and specific request. A Bob’s BMW representative will respond with an order update in a timely manner. Please note, once an order is in processing status, we cannot guarantee the change to the order can be made.

*Limitations: The following products cannot be returned: closeout/clearance merchandise, motorcycles, gift cards, vintage and one-of-a-kind parts and accessories, electronics, copy written materials (i.e. repair manuals), installed items, vin-specific products (i.e. HP parts), BMW special tools, painted parts, and custom/special orders (i.e. key matched luggage or specific sizes not currently in stock).


Bob’s BMW will match any advertised price on the same in-stock product from an authorized U.S. based and operating dealer. If you made a purchase at Bob’s BMW and see a lower advertised price within 30 days of purchase, we’ll refund you the difference or provide a store credit.

Bob’s BMW will typically accept coupons from some competitors and industry partners. Original, screenshot, unexpired, ads/coupons must be presented. All price match requests are subject to Management approval and confirmation of offer, coupon, or discount.


It’s Easy & Automatic!

Free U.S. Ground Shipping on orders over $99*
  1. Items must total $99 or more before tax, shipping, and insurance.
  2. No promotional code required. Shipping rate will default to free ground shipping for eligible orders.
  3. Offer limited to ground shipping to U.S. addresses in the 48 contiguous states.
  4. Standard shipping rates will be applied for oversized, heavy or large items, returns and exchanges, and incomplete shipments.
Excluded from free shipping: Over-sized and/or heavy items including tires, side cases (saddlebags), top cases, windshields, body panels, seats, and select maintenance kits. Additional exclusions may apply. Please contact us if you have further questions.