Bob's Motorcycles FAQ

We are happy to provide international shipping to customers outside the United States. Please note that additional shipping costs will be applied, and you may incur further costs depending on whether the item is oversized or heavy.

At Bob's, we've included an in-depth, detailed sizing chart for your reference. You can find it here: Size Chart for Ride and Style Gear.

If you find the gear you've ordered does not fit and wish to exchange the item for a larger or smaller size of the same product, we'll happily exchange that product for no extra fees for shipping and handling.

If you received an incorrect item, we will replace the item and cover any additional shipping charges.

All returns must be postmarked no later than 30 days from the original customer shipment date. All returns and exchanges must be in new condition without any damages, and you must ensure all instructions and original packaging material are included. Returns are subject to a 15% restocking fee.

Rule #1: check the recommended service intervals in the Owner’s Manual that accompanies your motorcycle — and stick to that schedule as closely as possible. Otherwise, to guarantee your ride is performing at top condition and ready to ride at all times, we recommend changing your engine oil and filter every six months or every 4,000 miles. If your bike has a chain, don’t forget to check that, too, at every oil change. Finally, be sure to check your tire pressure at least once a month.

At our in-person location in Jessup, Maryland, we do provide installation services for parts, as well as maintenance and repair, restoration and refurbishment, component repair and restoration, modifications, and customizations. But sorry, we don’t make house calls.

All returns need to be postmarked no later than 30 days from the customer shipment date. We ask that you ensure the returned item is in new condition and include all instructions and original packaging. We ask that you pay all return shipping charges and include a copy of your packing list with all returns.

All original shipping and handling charges are non-refundable, and returns must be preauthorized by us and are subject to a 15% restocking fee.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Yes! We sell genuine BMW and Ducati OEM (Original Equipment Manufacturer) parts. You can easily find and order all our BMW OEM parts on our site in the Microfiche section appropriate to your model. For Ducati OEM parts, please call.

For those with a passion for older BMW models, Bob’s is your best friend. Many OEM parts for models back to the 1950s are still available from BMW and an extensive selection of them is IN STOCK at Bob’s. Find your model in our Microfiche and you can order directly online. And that’s not all. Check our Reproduction and Alternative Parts section to find those parts that may be no longer available from BMW but are still available as Reproductions. The reproduction parts we sell are of at least equal quality, and sometimes superior to the original BMW parts that were once available back in the day. In many cases, you can also choose Alternative parts. These are components that aren’t necessarily designed to look like an original part, but instead offer an improved or more modern functionality than the original parts from decades ago did. You’ve got options, and the best way to navigate them, as always, is to call and consult the experts at Bob’s!